Training
One key to a successful restaurant point of sale system is proper programming, installation and training. That is why we will not leave this critical element of our success in the hands of a poorly trained reseller.
We do it ourselves and make sure it is done right.
Xyng trainers are former restaurant people who understand what it takes to successfully operate a restaurant. They speak the restaurant language and are committed to operational excellence from the very beginning. We know that if our system is not programmed to meet the specific requirements of your business it will be a failure. That is why we work with you to design Xyng around the way you do business.
• The Xyng Trainer will provide a detailed schedule for the training and installation of your system so you can plan to succeed.
• The Xyng Trainer ensures the Office Workstation and Service Workstations are ready to go.
• Manager Training Session – This is the stage in the process when we need the undivided attention of the manager that will be responsible for the operation of the system, generally the General Manager. This session is critical to the successful installation of the system. During this time we will review the menu and all the system settings with the manager while the manager is taught to make changes and adjustments based on the feed back we receive during the session. By establishing all the policies and settings in advance we can ensure that the staff training is effective. This session can last from 8 to 12 hours.
• Staff Training – We recommend that you have no more than 8 to 10 server/bartenders/ cashiers in a single training session. Each training session will last 2 hours and there be a 2 hour break between each session, if possible so that we can make adjustments and allow staff to practice on the system. We recommend that you post sign up sheets well in advance and require staff to be available for the training.
• System Adjustments – We strongly recommend that you have a manager responsible for staff training involved in the training sessions with staff. Once we leave the site you will be training new staff and this is an excellent time to address issues that are overlooked by managers during the initial system setup. Checkout and Reporting procedures are also covered at the end of these sessions.
• Staging Hardware – Once the last training session is complete then we want to start placing the equipment where it will be while in use. It is critical that this be done as early as possible so that potential problems with network cable and electrical can be resolved in time to open the next day. It will be necessary to have staff available to assist the installer during this period. We also strongly recommend that the network and electrical people be available to resolve any issue they may come up. This usually takes about 4 hours if no problems are encountered.
• Live Day (Slow) – We recommend over staffing for live day with both managers and additional servers so that they have an easier workload as they become more accustomed to the system.
• Activate the Help Desk - The Installer/Trainer will contact the Help Desk and ensure that they can connect to the location and also provide them with client information they need to support the customer.
• System Troubleshooting and Recovery – The Installer/Trainer will walk the mangers through various system failures and describe what steps they will need to take to assist the help desk in solving the problems.
• System Adjustments – Inevitably there are scenarios that occur during live operations that are not anticipated during training and system setup. A manager should be available to make changes, with the Installer/Trainer’s assistance, to the menu and other elements as these problems are uncovered by staff.
• Close – The Installer/Trainer will assist the Manager in the closing of the restaurant, review the paperwork and make sure the managers are ready to open the next day.
• Live Day (Busy) – We recommend over staffing for this live day as well with both managers and additional servers so that they have an easier workload as they become more accustomed to the system.
• History Reporting – Train managers in how to look back and review and correct issues in history.
• Client Review and Sign Off - Review the Physical Installation with the Client and have the client sign the hardware acceptance noting any outstanding issues. At this point you should have the final payment available for the Installer/Trainer to take with them at close.